Reporting and analytics are crucially important management tools in any business systems. Given that our clients are using our web solutions to track down numerous customer feedback, inter-departmental or inter-branch business issues, there is always a need to do some… Continue Reading
In any organizations, new staff or new employees can get on board on any day. It is understood there is always a learning process in which new joiners must go through to get accustomed to the new work environment, company policies,… Continue Reading
What is the fastest way to talk to potential customers? Live chat is sure one of the best options available. Live chat is real-time. It is available right at the time, on the same page when your potential customers are browsing… Continue Reading
Does your current practice allow staff collaboration in replying customers? Still using email? If your business receives customer feedback by email , and you have only 1 single staff to reply all customer emails, it sounds easy. But what happens when… Continue Reading
A lot of times customers are not clear about the difference between duplication vs replication. Many of them even think they are the same thing, giving same quality. In fact, they are referring to different processes and so different results on CD and DVD, in… Continue Reading
Our latest cloud-based helpdesk solution brochure is now available! Under the initiative of Customer-Ticket.com. Follow-Up Fast, Boost Customer Satisfaction Customer-Ticket.com is an enterprise-level incident ticket solution in Malaysia. Our solution enhances your communications with customers. Never miss customer questions anymore! delegate customer service… Continue Reading
Get on Cloud! Cyberjaya Cloud Computing is back to town. Why move to cloud? It gives more flexibility to connect to your business anywhere, any time. What you can expect from Cyberjaya Cloud Computing 2015? Learn how cloud computing can benefit… Continue Reading
Imagine for education businesses, they have invested heavily to create interactive coursewares, learning videos, and educational games for their consumer markets, it is always paramount that they protect their copyrighted materials from being easily copied. Imagine for entertainment businesses,… Continue Reading
How Incident Ticketing System helps to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction? Most business managers agree support and service operations are essential to a business. Top-tier service leads to higher customer loyalty and customer retention, thus driving stronger and… Continue Reading
Are you letting your customers fill in paper feedback forms? We help our clients design, publish and host customer survey(s) and feedback forms online. It’s the business and IT trend now that companies do not buy software or hardware for… Continue Reading