In May, 2016, we have rolled out a new package of ticket reports and analytical charts to our cloud solutions. As a result, our ticket helpdesk customers can make use of new additional reports to analyse their ticket operations. … Continue Reading
Purple design theme shows as the helpdesk design theme in this post. Here demonstrates the use of a different banner photo and a different color. In general, this allows our customers to follow their corporate design and colors in… Continue Reading
In order to cater for flexible web integration of helpdesk into customers’ corporate web site, we do offer different design theme. Different banner photos and background images are deployed in such case. We fully understand that for different clients, they have… Continue Reading
In this article, we talk about Response Design for FAQ in helpdesk solutions. Although Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk, it is highly advisable to make use of it to effectively… Continue Reading
In this article, we talk about Response Design for Check Ticket Status in helpdesk solutions. With this function, users or customers can check for their own ticket status quickly. In order to enforce data security, ticket details will not be immediately… Continue Reading
In this article, we talk about Response Design for Open New Ticket in helpdesk solutions. With this function, users can create a new ticket when they have questions, issues, enquiries or complaints. Firstly, users should select the most relevant “Help Topic”. It will… Continue Reading
As mobile devices getting popular and common for business users, we have responsive web version of our online demo available for public evaluation. It is specifically designed for mobile screens, namely smartphones and tablets. With responsive web design, our solution… Continue Reading
Here below we do a simple walk-through on how to open a new ticket and check ticket status in our ticket helpdesk web solution. We will cover 4 key areas: One-Stop Web Portal Open a New Ticket Check Ticket Status Knowledgebase… Continue Reading
We have seen strong interests from small to medium business clients, both locally and regionally for helpdesk on the cloud solutions. SaaS “Software as a Service” is the trend nowadays. Cloud computing model of business applications has obvious advantage over… Continue Reading
Here below are 19 ticket helpdesk report PDF samples for preview. With the helpdesk solution, we provide a built-in report engine which can generate ticket reports with real-time data. Available report file formats are, for instance, PDF (document), HTML (web page)… Continue Reading