For businesses which do not have any kind of helpdesk system in place, they often ask questions on potential ROI (return on investment). They sometimes are skeptical if such a helpdesk will improve their productivity at work. The answer is… Continue Reading
We understand from our customers that they sometimes prefer to receive email alert upon certain situations happening. When a new ticket is raised in the helpdesk system. Of course they will want to attend to it soonest. When a ticket has… Continue Reading
Reporting and analytics are crucially important management tools in any business systems. Given that our clients are using our web solutions to track down numerous customer feedback, inter-departmental or inter-branch business issues, there is always a need to do some… Continue Reading
In any organizations, new staff or new employees can get on board on any day. It is understood there is always a learning process in which new joiners must go through to get accustomed to the new work environment, company policies,… Continue Reading
What is the fastest way to talk to potential customers? Live chat is sure one of the best options available. Live chat is real-time. It is available right at the time, on the same page when your potential customers are browsing… Continue Reading
Does your current practice allow staff collaboration in replying customers? Still using email? If your business receives customer feedback by email , and you have only 1 single staff to reply all customer emails, it sounds easy. But what happens when… Continue Reading
Our latest cloud-based helpdesk solution brochure is now available! Under the initiative of Customer-Ticket.com. Follow-Up Fast, Boost Customer Satisfaction Customer-Ticket.com is an enterprise-level incident ticket solution in Malaysia. Our solution enhances your communications with customers. Never miss customer questions anymore! delegate customer service… Continue Reading
Get on Cloud! Cyberjaya Cloud Computing is back to town. Why move to cloud? It gives more flexibility to connect to your business anywhere, any time. What you can expect from Cyberjaya Cloud Computing 2015? Learn how cloud computing can benefit… Continue Reading
How Incident Ticketing System helps to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction? Most business managers agree support and service operations are essential to a business. Top-tier service leads to higher customer loyalty and customer retention, thus driving stronger and… Continue Reading
Are you letting your customers fill in paper feedback forms? We help our clients design, publish and host customer survey(s) and feedback forms online. It’s the business and IT trend now that companies do not buy software or hardware for… Continue Reading