With our IT initiatives, Customer-Ticket.com , we have been introducing an enterprise web solutions mainly to help improve the responsiveness, efficiency and quality of customer service in any client-facing businesses.
It typically happens in many businesses that their customers are calling direct or emailing to a single email address to ask questions. Such practice cannot be well monitored by management and is often prone to quality issues.
Our solution is 100% hosted online, running completely on the cloud computing model. As a result, your company doesn’t need to buy computer servers or any software at all.
It will help the following. Firstly, captures all your customer enquiries. Secondly, sends email alerts to your staff. Thirdly, routes the customer ticket automatically to relevant departments for quick response.
After all, it is important to make your customers feel happy, only then they will come back to you.
Want to know more about our enterprise web solutions?
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