We understand from our customers that they sometimes prefer to receive email alert upon certain situations happening. When a new ticket is raised in the helpdesk system. Of course they will want to attend to it soonest. When a ticket has… Continue Reading
MSC Malaysia Product Listing, as its name tells, its purpose is to connect the Internet community, global business users to the MSC Status Companies’ products and services. Riding on the MSC Malaysia support facilities and marketing capabilities, we list and… Continue Reading
Want to help your business friends and yourself via making business referral? Do you have any friends or business associates who are currently looking for: Ticket helpdesk cloud solutions to streamline their internal issue tracking and resolution, or communications with external customers. Live… Continue Reading
Selamat Hari Raya Aidilfitri! Wishing all our Muslim friends a joyous Hari Raya Aidilfitri!
Reporting and analytics are crucially important management tools in any business systems. Given that our clients are using our web solutions to track down numerous customer feedback, inter-departmental or inter-branch business issues, there is always a need to do some… Continue Reading
In any organizations, new staff or new employees can get on board on any day. It is understood there is always a learning process in which new joiners must go through to get accustomed to the new work environment, company policies,… Continue Reading
What is the fastest way to talk to potential customers? Live chat is sure one of the best options available. Live chat is real-time. It is available right at the time, on the same page when your potential customers are browsing… Continue Reading
Does your current practice allow staff collaboration in replying customers? Still using email? If your business receives customer feedback by email , and you have only 1 single staff to reply all customer emails, it sounds easy. But what happens when… Continue Reading
A lot of times customers are not clear about the difference between duplication vs replication. Many of them even think they are the same thing, giving same quality. In fact, they are referring to different processes and so different results on CD and DVD, in… Continue Reading
Our latest cloud-based helpdesk solution brochure is now available! Under the initiative of Customer-Ticket.com. Follow-Up Fast, Boost Customer Satisfaction Customer-Ticket.com is an enterprise-level incident ticket solution in Malaysia. Our solution enhances your communications with customers. Never miss customer questions anymore! delegate customer service… Continue Reading