Student Service Helpdesk Go-Live! We have successfully rolled out our helpdesk solution for a private education organization recently. Thousands of students can now easily contact their Student Service & Support by submitting tickets on their smartphones. Online Project Implementation This… Continue Reading
In situations where there are many staff working together, assigning jobs quickly always makes operations more efficient, speeding up the whole business process. If there is no such job assignment, it is often not clear cut for the staff and… Continue Reading
Email is an important customer communication channel. Customers who send emails expect timely responses. If this does not happen, they will not be happy. However, too many emails come in every day that your team is finding it difficult to… Continue Reading
Communications with external customers and internal customers are BOTH important. But who are they? Why is it crucial for business success? External Customers Simply put, external customers are the people who buy products or services from your company. They are… Continue Reading
Does your organization understand how good your staff service is? Are you collecting any feedback from customers?How do you evaluate the performance of your customer servicing staff? Collect customer ratings on your staff and improve your service quality If your… Continue Reading
For IT support, the benefits and advantages of an online ticket helpdesk is very obvious. As a matter of fact, IT support helpdesk has been in use by many businesses. While our ticket helpdesk solution is a general purpose ticket… Continue Reading
For education institutions like universities and colleges, there are a large number of students. It also contains a significant number of academic and non-academic staff. The volume of communications itself always makes it very challenging to manage. As such, emails and… Continue Reading
Logistics businesses often have offices in different cities. Customers and clients are from anywhere in the world, working in different timezones. Staying in close touch with customers and clients is crucial in delivering high quality service, and thus ensuring long… Continue Reading
For businesses distributing or selling products, they usually have dedicated teams of personnel on providing Product Support to customers. Depending on the types of products, some organizations may call such an operational team “Technical Support”, or “After Sales Support”, or… Continue Reading
There are various types of human resource questions asked by employees everyday, for example, staff benefits, remunerations, insurances, recruitment, training, career development etc. When a staff or an employee calls or send emails to ask about HR matters, how does… Continue Reading