Customer service teams are constantly inundated with emails from customers, and are often burdened to reply to each one in a timely manner. This problem is compounded when a team of officers are working together, as managing the inbox and… Continue Reading
Good customer service is essential for a business’s continual growth. Here below explain why: Customer Retention: Good customer service helps in retaining existing customers by making them feel valued. Customers are more likely to stick with a business that provides… Continue Reading
Fast-moving consumer goods (FMCG) companies have big business in every country. They produce products like packaged foods, beverages, toiletries, candies, cosmetics, over-the-counter drugs, dry goods for the general public. Because of the number of their consumers and customers, they receive… Continue Reading
Free Sign Up! Absolutely No Cost! We are offering our cloud-based solution for FREE sign up. A lot of businesses are still using emails, phone calls, or paper forms to do after customer communications and to provide support services.… Continue Reading
Nowadays, many businesses are exploring to establish their Business Continuity Plan as a counter measure to fight the COVID-19. Leveraging the power of cloud solutions will make this task simpler. What is business continuity plan? Business continuity (BC) refers… Continue Reading
Many Malaysia businesses are still using inefficient channels like email, phone call, or even paper forms to do their customer service, after-sales and technical support. They are simply not enough to offer good customer service nowadays. Good customer service and after-sales… Continue Reading