Customer expectations are higher than ever nowadays. They want quick, accessible solutions to their problems, and businesses that can provide that level of service are more likely to thrive. One effective strategy that companies are increasingly adopting is the creation… Continue Reading
Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is the easiest, fastest, and cheapest way for your customers to find answers and information about your products and… Continue Reading
In this article, we talk about Response Design for FAQ in helpdesk solutions. Although Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk, it is highly advisable to make use of it to effectively… Continue Reading
Here below we do a simple walk-through on how to open a new ticket and check ticket status in our ticket helpdesk web solution. We will cover 4 key areas: One-Stop Web Portal Open a New Ticket Check Ticket Status Knowledgebase… Continue Reading
In any organizations, new staff or new employees can get on board on any day. It is understood there is always a learning process in which new joiners must go through to get accustomed to the new work environment, company policies,… Continue Reading