For businesses which do not have any kind of helpdesk system in place, they often ask questions on potential ROI (return on investment). They sometimes are skeptical if such a helpdesk will improve their productivity at work. The answer is… Continue Reading
How Incident Ticketing System helps to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction? Most business managers agree support and service operations are essential to a business. Top-tier service leads to higher customer loyalty and customer retention, thus driving stronger and… Continue Reading
With our IT initiatives, Customer-Ticket.com , we have been introducing an enterprise web solutions mainly to help improve the responsiveness, efficiency and quality of customer service in any client-facing businesses. It typically happens in many businesses that their customers are… Continue Reading