Customer service teams are constantly inundated with emails from customers, and are often burdened to reply to each one in a timely manner. This problem is compounded when a team of officers are working together, as managing the inbox and… Continue Reading
Are you in recruitment agency business? Wondering if an agency firm shall even consider adopting a helpdesk solution in the operations? In short, recruitment agencies can definitely benefit from using helpdesk solutions to streamline their operations and provide better customer… Continue Reading
For education institutions like universities and colleges, there are a large number of students. It also contains a significant number of academic and non-academic staff. The volume of communications itself always makes it very challenging to manage. As such, emails and… Continue Reading
Many Malaysia businesses are still using inefficient channels like email, phone call, or even paper forms to do their customer service, after-sales and technical support. They are simply not enough to offer good customer service nowadays. Good customer service and after-sales… Continue Reading
Do you still think “helpdesk” is only for IT department, or technical support or engineering services? If you do, there is a misconception for sure. Some businesses are not clear what other operations or departments of theirs can benefit… Continue Reading
Does your current practice allow staff collaboration in replying customers? Still using email? If your business receives customer feedback by email , and you have only 1 single staff to reply all customer emails, it sounds easy. But what happens when… Continue Reading