Cloud-based Ticket Helpdesk solution
Ticket Helpdesk on the cloud, a Software-as-a-Service “SaaS” under Customer-Ticket.com, we offer subscription-based support ticket management solutions, being mobile-friendly, with powerful analytics and reporting, performance monitoring is now easy.
Our cloud-based solutions is offered to business clients to boost their customer service quality with responsive communications, and improved efficiency.
By deploying the solution into operations, customers can therefore benefit from enhanced staff collaboration, service level agreement (SLA) enforcement, efficient staff management and access security with single sign-on (SSO). Knowledge base allows easy access and promotes self service for users. Additionally, it provides better system security with multi-factor authentication, real-time analytical reporting and enhanced audit control.
BOOST responsiveness and ENHANCE team collaboration for all different industries
This is a general purpose helpdesk application, designed to handle different business scenarios in different industries with flexibility and versatility. See how it can help different industries improve customer service quality and boost responsiveness.
APPLICATIONS in Different Functions
Not just for different industries, helpdesk can be deployed for different business functions. Examples are:
- Customer Service Helpdesk
- IT Technical Support Helpdesk
- Human Resource Helpdesk
- Product Support Helpdesk
- Property Management Helpdesk
- Student Service Helpdesk
FEATURES of Ticket Helpdesk Solution
With helpdesk solution in place, below are the beneficial features to your business operations.
Internet-Enabled Responsive Design Business Theme and Color Ticket Category
HTML, PDF and Spreadsheet Canned Responses Service Level Agreements Knowledgebase and FAQ
Self-Service Check Rich Text Message Transfer and Assign Automatic Response
WhatsApp and SMS Service Feedback and Rating Flexible Ticket Form Ticket History Report
Reports and Analysis System Admin Reports Access and Security Internal Communications
Ticket Locking Email Integration Robust Cloud Infrastructure Customer Star Rating
Active Directory Single Sign-On 2 Factor Authentication
POWERFUL real-time analytics, Graphical and Statistics reports
Provided within the online system, there are powerful analytics, graphical charts and statistics reports. Firstly, it enables analysis of ticket data in real-time. Secondly, it allows assessments from different business perspectives and angles. Reports are available in 3 different, printable file formats, namely HTML, PDF and Excel spreadsheet.
FREE Trial and Online Demo available
Want to collect sales enquiry, feedback, support issues from your customers anywhere, anytime? Customers will see significant benefits from using our mobile-friendly, responsive web service. The mobile-friendly helpdesk is designed for mobile devices, smartphones and tablets.
If you want first-hand experience on how our ticket helpdesk can improve your business customer service efficiency and quality, empower your business with a range of functionalities and analytical tools, click below to have a free trial:
Public Cloud or On-Premise Implementation
If on-premise is the preferred option for your organization, talk to us. We always have solutions.
Interested in our ticket helpdesk solution and prefer to have uninterrupted extended testings? Request Personalized Demo
- Read from our Blog: Updates about Ticket Helpdesk Solution
- Study a little more? We have Whitepapers for download (PDF format)
